Bottle Service / VIP / Experience

WE ARE A LOUNGE.  If anyone refers to Brass as a nightclub correct them.

 

 
 

host

  • Sell champagne!
  • Up-sell a locker
  • Locker owners do not pay cover - Everyone else does.
  • Host greets customer "Hi! Are you here for bottle service?" (show menu)
    • Customer answer
      • No and not interested
        • Host: "Okay no problem, it is a $__ cover"
      • No but interested
        • Host: sell them a table based on minimum spend because host gets 10%
      • Yes but joining a table
        • Host: tell them kindly to step aside and text the table holder to come to the door as they have your VIP band.
      • Yes It's my reservation.
        • Host: Give them wristbands, hold the door and walk them to table and request ID and Credit Card to have on file. Take a picture and email to events.brass@gmail.com

SERVER

  • Sell champagne! (show menu)
  • Up-sell a locker
  • Confirming
    • Wristbands will be waiting for you at the door for you to distribute to your guests. These include admission. There is also a $100 reservation fee, held by credit card, in the event the reservation is forfeited (no-show). I can waive that fee for you upon arrival though, as a thank you for sharing your evening with us! (Add CC to google sheet)

  • Day of tasks: (Listed first on the schedule)
    • Review the entire "BOTTLE SERVICE / VIP / EXPERIENCE" with DJ, Sax, Floorbacks, Host, Security, and Servers" before the crowd comes.
    • Bring up Cannons
    • Fill carafes 
    • Load bus tub with bottles for reservations
    • contact girls for last minute add ons
    • stuff envelopes
    • Prepare the layout based on 'google sheet'
  • All servers to remain at the door until first table arrives
  • When getting them to the table:

    • Ask to start them off with champagne

    • Make sure host has taken CC and ID and take a picture of both and at the end of the night email the signed receipt as well as the ID and CC to Events.Brass@Gmail.com

  • Menus & Wands

    • You will all be responsible for charging and keeping safe of your menu
  • Cancellations

    • We kindly ask that all cancellations and/or changes to any reservation be made in advance, but no later than 24 hours of the scheduled service. All reservations will require a credit card to book your $100 nonrefundable booking fee. No shows will be charged $100.

Floorback

  • Table 1-4 setup (9pm) 
    • Bus tub with towel under the table
    • Ice bucket - empty
    • Napkin caddy with ice scoop
    • Small and large plastic cups
  • Table 5-7 setup (9pm) 
    • Small ice bucket - empty
    • Napkin caddy with ice scoop
    • Small plastic cups
  • All fruit cut (10pm)
  • Help girls organize pulled orders for res behind bar (10pm)

DJ & Sax

  • High energy - Bangers! Versatility in playing EDM, Trap, Dance, Hip Hop but all high energy remixes at peak of the night
  • Siren to sound every-time a bottle is brought out
  • Danny to stand on table and play sax when bottle comes out
  • If over a $1,000 spend include confetti shower
  • ALL champagne requires girls on shoulders and Johanna provided POS
  • 1AM to play all of the lights and pop confetti showers

Security

  • Must have flashlight to check Dress Code.
  • Hold the door when host is walking someone to their table or if she/he needs to catch up with cover entry
  • Warm welcome to regulars
  • Must have VIP wristbands to get in VIP section
  • Let a few good looking WOMEN into VIP if they don't have a wristband but have paid cover. 
  • Door Security to set up rope line to avoid crowding at the door.

ALL

  • DO NOT STORE COATS OR PURSES FOR ANYONE!
  • SMILE
  • Cleanup:
    • Wipe tables, top AND side of chairs.
    • put stools face up on table
    • clean all table service 'stuff'
  • 12:30am - 2am DO NOT LEAVE THE FLOOR UNLESS TO PULL AN ORDER FOR VIP
  • Please smoke BEFORE 12:30
  • Please pee BEFORE 12:30
  • Bottle Service Closing Responsibilities
    • All are to clear off tables at the end of the night before money.

    • All bottle service equipment such as carafes, cups, napkin containers, fruit and bottle tubs are to be emptied and placed neatly by the Bottle service POS.

    • Wipe down tables as they are cleared as well as

      • Divider top and ledge underneath

      • Dividers bench

      • Molding along windows and near bathrooms, this also includes the wood at the base of each window.

      • Tables

    • Bar back is to take bus bins and fill them as much as possible with bottle service equipment and empty them at the bar

    • Once bins are clear, they need to be rinsed and filled with warm water.

    • Bins are then placed by bottle service POS order of bins is as such:

      • Rinsing bin

      • Bar cleaners packet is poured into water

      • Two sanitizing tablets are dropped in water.

    • All then begin to clean bottle service equipment
    • Floor back leaves to bring chairs and stools back into bar.
      • Stools and chairs are to be place on the  divider and bench after it has been wiped down.

    • After that everyone is to finish cleaning and returning bottle service equipment down stairs neatly.

MENU (DO NOT SHARE THE MENU IN TEXT)